top of page

AGENDA

MAY 2, 2023

MAY 4, 2023

MAY 9, 2023

MAY 11, 2023

*Continuing Education (CE) credit will be provided by day, not by course. Each day will provide up to 4 hours of credit (based on state review). In order to receive daily CE credit, individuals will be required to attend all sessions for that day.

Continuing Education credit will be provided for:

Delaware, Florida, North Carolina, Oklahoma, & Texas

May 2

MAY 2, 2023

Copy of NICB-2019-logotag.png

OPENING REMARKS

NICB Leadership

10:00 AM - 10:15 AM (CST)

Learn More
Picture1.jpg

TBD

TBD

10:15 AM - 10:30AM (CST)

Learn More

TBD

Brian Bilderback.jpg

THE ROLE OF SIU UNITS

Brian Bilderback, Erie Insurance

10:30 AM - 12:30 PM (CST)

Learn about the different models of special investigation units and different types of fraud – from single claim investigations to organized rings. This course focuses on red flags, accepting referrals, developing an investigative plan, and presenting evidence.

Learn More
Learn More
Ron Bryant.jpg
Brett Decow-0441.jpg
C2535_Conrad,Shawn.jpg

This course will provide information on how SIU, Law Enforcement and NICB can move towards common ground to support each other’s successes as well as focus on the importance of planning and preparation, effective communications and ultimately what is considered a success from all three perspectives. And most importantly that fighting fraud is a team sport!

WORKING WITH SIU, LE, & NICB

Ron Bryant, Erie Insurance

Brett DeCow, UT DOI

Shawn Conrad, NICB

1:00 PM - 2:30 PM (CST)

This presentation covers the role of a SIU investigator. It will briefly cover the different models of special investigation units and different types of fraud from single claim investigations through organized rings. The areas of focus will be on identifying red flags, accepting referrals, developing, and executing an investigation plan and presenting evidence at the conclusion of an investigation. The presentation will discuss the importance of collaboration between the SIU Investigator and the multitude of partners they will work with throughout an investigation. It will conclude with the topic of fraud hotline calls, what they are, where they come from, how to investigate them and the importance of anonymity.

TACTICAL COMMUNICATION & FIELD SAFETY

Gus Hitz.jpg

Gus Hitz, NICB

2:30 PM - 3:30 PM (CST)

Learn More

Most conflicts are the result of poor communication and ineffective situational management. What starts as a simple misunderstanding can potentially escalate into an argument, threats to personal safety and even physical aggression. By teaching both environmental awareness and tactical communication, this course will enhance your confidence and competence, so that you become better at recognizing, avoiding, and defusing potentially dangerous situations. You will learn situational awareness, and how to properly prepare for and respond to, a variety of situations both natural and human caused. You will also learn effective communication skills to help you become better at gaining cooperation from insureds, claimants and witnesses. This course is designed to help both the field and desk SIU investigator improve their safety awareness, interpersonal skills, optimize interview results, and effectively manage difficult subjects.

May 4

MAY 4, 2023

Tracy_E._Stevenson.jpg

EVIDENTIARY INVESTIGATIONS YOU CAN DO FROM YOUR DESK

Tracy Stevenson, Esq, Tracy Law

10:00 AM - 11:00 AM (CST)

This course will give you instruction and practical experience in taking phone interviews (or phone EUS) with and without claim counsel present to obtain proper foundational information. We will also look at ways you can conduct investigations, even from your desk, which can lead to obtaining evidence which may be admissible should the case move into litigation all while protecting the adjuster from bad faith claims.

Learn More

Learn about analyzing historical cellular telephone records and other sources of location-based data like Google, tollway records, and vehicle infotainment systems. Learners will gain insight into how psychological assessments of communication activity can lead to interesting findings.

USING
HISTORICAL
LOCATION DATA ANALYSIS

Anna Kotsovos, NICB

ana.PNG

11:30 AM - 12:30 PM (CST)

Learn More

How many of you spend an entire day away from your phone? Do you panic when you can’t find it? It’s likely one of the top things you make sure you have before you leave the house, right? So why is it that as investigators, we don’t ask people to see their phones during interviews? Much like your own insurance policy, I bet you’ve never taken the time to look through it to understand what’s there. But don’t worry, you are about to. A mobile phone is a plethora of information, containing all kinds of data on where you’ve been, what you’ve purchased, and how you communicate (which isn’t always by standard text and phone calls). This presentation will show you how to find important data on a mobile device, from location information to search histories, to receipts. We will also discuss privacy issues and why just looking at someone’s apps alone could redefine the questions you ask in an interview.

Joseph Stevenson.jpg

DISCOVERING MOBILE DATA

Joe Stephenson, Intertel

1:00 PM - 2:00 PM (CST)

Learn More

This presentation covers the role of a SIU investigator. It will briefly cover the different models of special investigation units and different types of fraud from single claim investigations through organized rings. The areas of focus will be on identifying red flags, accepting referrals, developing, and executing an investigation plan and presenting evidence at the conclusion of an investigation. The presentation will discuss the importance of collaboration between the SIU Investigator and the multitude of partners they will work with throughout an investigation. It will conclude with the topic of fraud hotline calls, what they are, where they come from, how to investigate them and the importance of anonymity.

1516526675680.jpg

IDENTITY THEFT & ONLINE APPLICATION FRAUD

Jim Hammonds, GEICO

2:30 PM - 3:30 PM (CST)

Identity theft is an ever-growing crime that is adversely impacting insurance companies and their policyholders. This presentation will examine the crime, methods utilized to commit insurance fraud, what information is at risk, and how the SIU can find & combat it. As brokering and online application fraud often found hand in hand with identity theft, the presentation will also review common schemes and red flags associated with those activities as they relate to insurance fraud.

Learn More
May 9

MAY 9, 2023

Matt Orcutt - pic.jpg
Mike Markushewski.jpg

INFOTAINMENT & TELEMATICS

Mike Markushewski, ARCCA

Matt Orcutt, ARCCA

10:00 AM - 11:00 AM (CST)

Learn More

Vehicle Systems Forensics is a new technology that can be used to fight fraud and reconstruct accidents including reported stolen vehicle losses, arson investigations and more. It offers a new look into the actions of vehicle performance & driver interaction with the digital world inside a vehicle.

 

In this seminar, we will discuss how vehicle infotainment and telematics systems store vast amounts of data such as recent destinations, SMS messages, call logs, favorite locations, contact lists, emails, pictures, audio, social media feeds and navigation histories. Many systems can even store when/where a vehicle’s lights were turned on, when/where a door was opened/closed, when/where Bluetooth devices were disconnected, and odometer readings with date and time histories.

Matt Orcutt - pic.jpg
Mike Markushewski.jpg

FRAUD AND MINOR INJURY SOFT TISSUE

Mike Markushewski, ARCCA

Matt Orcutt, ARCCA

11:30 AM - 12:30 PM (CST)

Learn More

After attending this technical course, the attendees will have a better understanding of fraud in injury biomechanics and how a properly trained biomechanical engineer evaluates injury claims. Biomechanics is the study of injury causation. Therefore, the relationship between a described accident and the associated injuries must be analyzed. The accident forces will be evaluated, and the specific nature of the injury claim will be studied. If the mechanism for the injury claim existed in the accident, then causation for the presented injury may be possible. However, if the mechanism for the injury does not exist in the evaluated accident, then the injury did not occur during the accident. The attendees will gain a better understand of how biomechanics is applied to the typical low speed car accident. This will be presented through studies of human tolerance, as well as the mechanisms to cause injury to different parts of the body. Case studies of accidents involving different types of injuries will also be examined.

There are thousands of CPT codes, but you do not need know every code. Instead, build a foundation of CPT knowledge and learn some tools to use when examining claims. Knowing what the codes mean and where to find the information is important when you are trying to determine if they are being used appropriately in your bills.

CPT CODING BASICS

Chris Kluz, NICB

Raun Bass, NICB

1:00 PM - 2:00 PM (CST)

Learn More
Picture1.jpg
Raun Bass.jpg

This presentation covers the role of a SIU investigator. It will briefly cover the different models of special investigation units and different types of fraud from single claim investigations through organized rings. The areas of focus will be on identifying red flags, accepting referrals, developing, and executing an investigation plan and presenting evidence at the conclusion of an investigation. The presentation will discuss the importance of collaboration between the SIU Investigator and the multitude of partners they will work with throughout an investigation. It will conclude with the topic of fraud hotline calls, what they are, where they come from, how to investigate them and the importance of anonymity.

steve.PNG

TBD

STAGED COLLISION INVESTIGATIONS

Steve Beltz, NICB

2:30 PM - 3:30 PM (CST)

Learn More
May 11

MAY 11, 2023

Dean Hensley.PNG

FIRE INVESTIGATIONS & INSURANCE FRAUD

This course will cover how fires are investigated, burn patterns, fire damage and common ignition sources. After this course, students will have a better understanding of the scientific methods of fire investigations.

Dean Hensley, Waller County Fire Marshall's Office

10:00 AM - 11:00 AM (CST)

Learn More

VEHICLE FIRE INVESTIGATIONS

Jim Hammonds, GEICO

11:30 AM - 12:30 PM (CST)

This session will provide learners with an understanding of basic fire silence and an introduction to vehicle fire investigations, from steps to take when conducting a vehicle fire investigation including, how fire affects different areas of the vehicle to investigative techniques.

1516526675680.jpg
Learn More
Picture1.jpg
Picture1.jpg

This session discusses NICB’s response to recent catastrophes. From NICB’s boots-on-the-ground experience and lessons learned from Ian to potential threat alerts and fraud indicators, and how imagery expedites legitimate claims and helps identify fraudulent claim .

CATASTROPHE FRAUD

Richard Butgereit, GIS

Steve Lombardi, Vexcel Group

Joel McCloskey, NICB

Terra Rush, NICB

JMcCloseky.png
Picture1.jpg

This presentation covers the role of a SIU investigator. It will briefly cover the different models of special investigation units and different types of fraud from single claim investigations through organized rings. The areas of focus will be on identifying red flags, accepting referrals, developing, and executing an investigation plan and presenting evidence at the conclusion of an investigation. The presentation will discuss the importance of collaboration between the SIU Investigator and the multitude of partners they will work with throughout an investigation. It will conclude with the topic of fraud hotline calls, what they are, where they come from, how to investigate them and the importance of anonymity.

1:00 PM - 2:00 PM (CST)

Learn More
Pic - Rusty Russell_edited.jpg

This session detail what is really happening with vehicle crime, how vehicle theft has evolved over the years, and the new measures that we have at our disposal to investigate vehicle crime.

VEHICLE CRIME

D.T. "Rusty" Russell, National Insurance Crime Bureau

2:30 PM - 3:30 PM (CST)

Learn More
bottom of page